Terms & Conditions – please read carefully to avoid disappointment

Before signing up to any activities you must ensure that you and your family are registered with Nova.

Nova will provide Oyster cards and cover the cost of travel on the tube. 
If we are travelling by bus, please bring your own Oyster/Zip Oyster photocards.
 

Big Ticket Sign-up Process

  1. All tickets for ‘Big Ticket’ trips will be allocated to eligible families on a random basis
  2. If you have attended a ‘Big ticket trip’ you must miss one of the same type before being entered into the draw for another (i.e. theatre or theme park).
  3. If successful, Nova will call you directly to confirm your place and request that you come in to pay a £5 per person refundable deposit. Please bring the correct deposit money as change cannot be given. In case of cancellations, deposit is refundable if you cancel by 1 pm the day before the activity. 

Eligibility:

  • Please note that those directly affected by Grenfell will be given priority.
  • Low income families e. in receipt of housing benefit, income support or JSA
  • Have a connection to North Kensington/ local area (resident, work, study, volunteer)
  • To qualify you need to have attended 3 trips in the last 3 months.

Big Ticket trips are defined as:

  • High demand
  • High cost
  • Generally include West End theatre & Theme Parks among others

Holiday Programme Sign-up Process

  1. Nova will text a link to the programme and a date that we’ll start the signups for the school holiday programmes.
  2. Attend the sign-up day and register for activities on a first come, first served basis.
  3. Each family can sign up to 3 activities and will be added to waiting list for others.
  4. Trips/ activities may require a £5 per family refundable deposit. Please bring the correct deposit money as change cannot be given. In case of cancellations, deposit is refundable if you cancel by 1 pm the day before the activity. 
  5. If you are unable to attend yourself, please send someone in your place who can bring the deposit in for you.
  6. You can book a place for yourself and your family and only one other person and their family, in case they cannot attend the sign-up day themselves.
  7. If the trip/activity is full, you will be added to a waiting list.

Eligibility:

  • Please note that those directly affected by Grenfell will be given priority.
  • Have a connection to North Kensington/ local area (resident, work, study, volunteer)

Thank you for your understanding, we hope this revised process is clear and that it will enable as many families as possible to benefit.

If you know people who would be interested in participating in our family trips and activities, please encourage them to register with us so they don’t miss out!

 

Call: 020 8960 2488   Email: reception@novanew.org.uk

Nova New Opportunities, 2 Thorpe Close, London, W10 5XL Charity Registration Number: 1115238

الأحكام والشروط

Join us for a family day out to the Natural History Museum for their James and the Giant Weekend, a family festival inspired by Roald Dahl’s beloved story.

We’ll be exploring the natural world celebrated in Roald Dahl’s James and the Giant Peach, ahead of the global celebrations for Roald Dahl Day on 13 September.

They have a giant range of activities and events for the whole family to make fun discoveries about James’s friends. Sunday 9th September, 10:30 – 17:00