Privacy Notice for website and marketing – how your personal information is used

Nova New Opportunities is committed to protecting and respecting your privacy. This notice explains when and why we collect personal information about people who use our website and mailing list, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We also explain your rights and how to contact us.

We advise that this policy is subject to change, so please check our website on a regular basis for any further changes. By using our website, you are agreeing to be bound by this Policy.

We promise:

  • To keep your data safe and private
  • Not to sell your data or share your information with third parties for marketing purposes
  • To give you ways to manage and review your marketing choices at any time
  • To stop using your personal information when requested.

Who are we?

Nova New Opportunities (Nova) is a registered charity (no.1158238) and the registered address is 2 Thorpe Close, London W10 5XL.

How do we collect personal information from you?

We obtain information about you when you visit our website, for example, when you contact us about services, sign up for our newsletter, make a donation or make a payment for one of our services or events.

What type of information is collected from you and where is it stored?

  • The personal information Nova collects might include your name, address and email address.
  • If you make a booking for one of our events, your payment record will be stored by PayPal
  • If you make a donation, your payment record will be stored by Virgin Money Giving
  • If you sign up for our newsletter your contact details will be stored on Mailchimp


What does Nova use your personal information for?

  • To process a donation that you have made
  • To process a booking for one of our events
  • Send you communications which you have requested and that may be of interest to you. These may include information about news, campaigns, events and other fundraising activities.

How long does Nova store your personal information for?

We review our retention periods for personal information on a regular basis.  We are legally required to hold some types of information to fulfil out statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as it is necessary for the relevant activity.

How do we keep your personal information secure?

We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your personal information against loss, misuse, unauthorised access, disclosure, and alteration.  The security measures include firewalls and data encryption.    

Data relating to children

Children aged under 19 years must have a parent or guardian’s consent before providing personal information to us.

Use of Cookies

Our website uses cookies. Cookies are tiny text files that are placed on your device to help us make our website easy to use and are a potential privacy risk, because they are able to track, store and share user behaviour.

You have options available to manage your cookies preferences.  For example, your browser or internet device may allow you delete, disable, or block certain cookies and other tracking technologies.  You can learn more by visiting   

How you can access and update your personal information

We will always try to ensure the data we hold about you is accurate and relevant. If you change email address, or any of the other information we hold is inaccurate or out of date, please visit the Nova office or email us at  

You have a right to receive a copy of the personal data we hold about you. Please write to the Nova Director, Nova New Opportunities, 2 Thorpe Close, London W10 5XL. We will respond promptly and will ask for any information, which we reasonably require to find the information and check your identity.

What to do if you want us to stop using your personal information?

Where we process personal data based on consent, you may withdraw your consent at any time by contacting us or clicking on the unsubscribe link in an email received from us.

If you wish us to erase your personal data we will do this if there are no legal or statutory regulations requiring us to keep this information. You can do this in person at the Nova office or send an email to   

Please let us know if you are unhappy with how we have used your personal information. You can do this in person at the Nova office or send an email to   

Transferring your data

In some circumstances, you can ask us to transfer your information to another organisation.


Links to other websites

Our website may contain links to and from other websites. If you follow a link to other sites please note that these will be governed by their own privacy policies. We cannot accept liability for data use on those websites.